Customer visit - grace window
Customers may cancel a booked visit within the one-hour grace window after booking without a late-cancellation fee, as shown in the app at the time of booking.
Late cancellation
Cancellations after the grace window may incur a late-cancellation fee. The current fee amount is displayed in the app before you confirm cancellation and is recorded against the booking for Partner settlement where applicable.
Partner inability / reassignment
If a Partner cannot fulfil an accepted visit, the platform may reassign the booking to another Partner or return it to operations. You will be notified through the app or SMS/push where enabled. Platform and Partner cancellation rules (including any penalties) follow settlement policies shown to Partners.
AMC / subscriptions
You may pause, resume, or cancel an AMC plan in the app subject to the plan terms shown at purchase. Visit entitlements already consumed are not refundable; unused prepaid value is handled as stated at purchase or by written support confirmation. Auto-generated future visits are adjusted when you pause or cancel.
Access failures & no-shows
If technicians cannot complete a visit because site access was not provided after reasonable attempts, the visit may be marked incomplete and rebooking or fees may apply as disclosed in-app or by support.
Refunds
Eligible refunds for cancelled or failed paid visits may be processed to the original payment method where applicable. Processing times depend on the bank, payment processor, or UPI provider and typically take about 5-10 business days after we initiate the refund, although actual times may vary.
Transparent pricing
Public catalogue pricing (including GST notes) is published at /pricing. Final payable amounts for a specific slot or geo-tier are confirmed in the customer app before payment.
This document is provided for transparency and app-store compliance. It does not constitute legal advice. For contractual questions contact legal@oorjaman.com.