Grievance Redressal

Purpose

OORJA MAN LLP provides this grievance redressal mechanism for customers, Partners, and other users of the OorjaMan platform, consistent with applicable Indian intermediary / consumer and data-protection expectations.

Grievance Officer

Grievance Officer: Ananya Hazarika, Grievance Officer, OORJA MAN LLP.

Email: grievance@oorjaman.com

Correspondence: OORJA MAN LLP, House No. 507, Panch Tirtahatti Path, Hengrabari, Guwahati, Kamrup Metropolitan, Assam 781036, India

For privacy-related complaints, you may also contact privacy@oorjaman.com. Formal platform grievances (including service and Partner complaints) should be sent to grievance@oorjaman.com as described below.

Also copy: support@oorjaman.com (operations) · legal@oorjaman.com (legal notices)

How to complain

• In-app: use Support chat for booking or visit issues.
• Email grievance@oorjaman.com with your registered mobile number, booking / order reference (if any), and a clear description of the issue.
• For account deletion or privacy requests, you may also use the Account Deletion page or privacy@oorjaman.com.

Acknowledgement & timelines

We aim to acknowledge grievances within 48 hours on business days and to provide a reasoned response or resolution path within 15 days where reasonably practicable. Complex payment, insurance, or Partner disputes may take longer; we will keep you informed.

Escalation

If you are not satisfied with the response, reply to the same thread marking it “Escalation”. You also retain rights under applicable consumer forums and, for personal data matters, remedies available under the DPDP Act / Rules.